Last updated 10 September 2026
Plans change. This page sets out what happens to your booking, and to the money you have paid, if you need to cancel or move your event — and what happens if we ever have to. It applies to event styling and decor, rentals and consultations booked with Neomie Events and Decor Services.
Your deposit
A deposit of 25% of the agreed total secures your date. Once it is paid we reserve the day, set aside the items your event needs and turn away other enquiries for that date, so the deposit is non-refundable — except where we cancel, below.
The remaining balance is due 14 days before your event.
If you cancel
How much of what you have paid beyond the deposit comes back to you depends on how much notice you give us.
| Notice before your event | Refunded to you |
|---|---|
| More than 90 days | Everything paid beyond the deposit |
| 30 to 90 days | 50% of what you have paid beyond the deposit |
| Fewer than 30 days | Nothing — by then items are prepared, staff are booked and materials are bought |
Anything made or bought specifically for your event, such as custom signage or printed stationery, is not refundable at any point.
Moving your date
If you need a new date rather than a cancellation, we will move your booking once without charge, provided you give us at least 30 days’ notice and we are free on the new date. Your deposit and payments move with you. A second change, or a change with less notice, is treated as a cancellation and a new booking.
Consultations
You can cancel or reschedule a consultation up to 24 hours before it starts and we will refund the fee in full or move you to another time. Within those 24 hours, or if you do not attend, the consultation fee is not refunded.
Rentals
Rental bookings follow the same deposit and notice terms as events. Items should come back in the condition they went out; anything lost or damaged beyond ordinary use is charged at the cost of repair or replacement.
If we have to cancel
If we cannot deliver your event for a reason on our side, we will tell you as soon as we know and refund everything you have paid, including the deposit. Where we can, we will also help you find another stylist for your date.
Weather and events outside anyone’s control
Severe weather, venue closures, public health restrictions and similar events are nobody’s fault. If one of them stops your event going ahead, we will work with you to move it to a new date, and your deposit and payments carry over in full.
How to cancel
Please cancel or request a new date in writing, by email to info@neomievents.com, quoting your reference number — it starts NEO-. Your notice counts from the day we receive the email. We will confirm by reply, and any refund is paid back the way you paid within 14 days.
Questions
If anything here is unclear, ask before you book — we would rather talk it through than have you surprised later. Email info@neomievents.com or call +1 612-749-4928.